Our check-in time is 3:00 PM and check-out time is 11:00 AM.  We always try our best to accommodate early check-ins and late check-outs depending on availability. Please share your preferred times with us and we’ll confirm with our team.

We completely understand that plans can change. Cancellations made more than 7 days before arrival are fully refundable. After that, the full amount is charged. Let us know if we can help adjust your travel dates via book@casatenue.mx

Please note that Casa Tenue does not have an elevator, and rooms are distributed across the ground, first, second, and third floors. As a historic residence, accessibility may be limited—we’re happy to assist with any special requirements.

We do not have on-site parking or valet service. However, public street parking and nearby private garages are available for your convenience.

We offer a complimentary light breakfast each morning, featuring fresh pastries, seasonal fruit, granola, yogurt, kombucha, and coffee.

Casa Tenue offers one pet-friendly suite (first floor with a terrace) for small to medium-sized dogs. Let us know in advance before booking and we’ll confirm availability.